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We thank you for contacting the Customer Protection Department at the Public Transport Authority. Before you lodge a complaint to the Customer Protection Department, please note the following:

First : Complaints related to violations of licenses and operation can be communicated with (Tahakom – the unified system of government violations) via 920014914.

Second : See the Regulations for the customers protection via the (regulations and regulations) icon on the website of the Public Transport Authority on the link.

Third : Complaints regarding the operators of railways must be submitted to the concerned operator to obtain a reference number according to his records. If you didn’t receive the appropriate response from the operator, you can contact the Customer Protection Department by filling out the following form.

Complaint form of railway operators

Fourth: Complaints related to the Public Transport Authority and related services can be filed by filling out the following form:

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