We thank you for contacting the Customer Protection Department at the Public Transport Authority. Before you lodge a complaint to the Customer Protection Department, please note the following:
First : Complaints related to violations of licenses and operation can be communicated with (Tahakom – the unified system of government violations) via 920014914.
Second : See the Regulations for the customers protection via the (regulations and regulations) icon on the website of the Public Transport Authority on the link.
Third : Complaints regarding the operators of railways must be submitted to the concerned operator to obtain a reference number according to his records. If you didn’t receive the appropriate response from the operator, you can contact the Customer Protection Department by filling out the following form.
Fourth: Complaints related to the Public Transport Authority and related services can be filed by filling out the following form: