Thank you for contacting us

 

We thank you for your contact with the Department of Public Care in the Transport General Authority. We hope that before you make a note or complaint to the Department, consider the following:


First: Complaints relating to the violations of the operation in the land transport services can be communicated by contacting the unified number for the objection of violations: 920014914
Click here for more

Second: Complaints regarding the operators of the railways are first uploaded to the service operator's location, with the reference number maintained, and can be followed up with the Department of Public Protection if you have not received the response from the operator within two weeks of the reporting date.

Thirdly: Complaints regarding the operators of the means of maritime transport are first posted on the service operator's site, with the reference number maintained, and can be followed up with the Department of Public Protection in case you have not received the reply from the operator within two weeks from the date of reporting via e-mails:
Maritime@pta.gov.sa
Care@pta.gov.sa

We are also pleased to contact you through the following channels:

Standard phone for the transport system
Transport General Authority Telephone + 966118261111 During official working hours from Sunday to Thursday from 8:00 AM to 2:30 PM.
Public Interest Management Account Twitter: @PtaCare
Email: info@pta.gov.sa
To communicate with the Transport General Authority, its sectors and departments, you can send a message or suggestion by filling out the form